Frequently Asked Questions

We’ve tried to answer as many questions as we think you’ll have, but if you can’t find the answer below then please get in touch with us.

Why should I use Construction Supermarket?

Our unique service maximises your chance of finding a suitable Contractor for your project. We offer up to 4 competitive quotations from verified and vetted companies backed by us, to ensure you get a realistic estimate. What’s more, we stage check your build every step of the way, control how your payments are delivered, hold the Contractor personally liable and even take out insurance on your behalf, so if an issue arises, you’re protected.


How do you safeguard my build?

We do our best to minimise the risk for both the Contractor and the Client. Each Contractor on our books must pass stringent financial and personal background checks, have verified testimonials and portfolio, validated insurances and a personal guarantee. So, if a problem occurs that they’re not willing to resolve, they’ll be held personally liable.

For Contractors, we ensure Clients’ plans are approved, with structural drawings in place and are willing to commit to start the project within 3 months of the quote request and has sufficient funds or agreed funds in place. We also hire a Approved Inspector to carry out stage checks along the way, so if there are any issues, they can be rectified straight away.


What happens if the work isn’t to industry standard?

Stage 1 will be checked by building control. If they’re not happy, they will explain why to you and the Contractor. Stage 2 and 3 are checked by a freelance Approved Inspector and if any issues are flagged they will give the Contractor the opportunity to resolve them.

If the Contractor fails to resolve any flagged issues then you will hold the right to ask the contractor to cease work. If the stages have been followed which we highly recommend then it will be easy to identify the outstanding items to be completed/rectified. If an agreement cannot be reached at this stage then you will have all the tools at your disposal to take the matter further. As a client you will have a personal guarantee signed by the directors, contractor insurance documents as well as your JCT contract. Should you choose to go down the legal route, we’ll supply you with full documentation to support your case, which includes contracts, documentation of the project

What happens if the builder doesn’t complete the work or goes bust?

Our builders are all risk approved and made personally liable to reduce the chances of this happening. However, in the event this does occur we’ll back you 100% to reclaim any lost funds. We keep a full documented process of your build combined with personal liability held against the contractor to ensure you have every opportunity to reclaim your funds.


How much does this service cost?

Our Contractors pay a small fee, but for our Clients it’s absolutely free – no hidden costs or surprises along the way. Our business model has been designed to change the way the construction industry serves its Clients. Like you, we understand how daunting it can be to find the right Contractor for a job, so we’re here to help make the process easier.


How does the payment process work?

Your project will be broken down into stages, each stage will be assigned a percentage cost based on the project value. Payments will be paid in advance to the contractor based on a schedule of works and will stipulate what work will be completed. Once the stage payment is paid and the work detailed to be completed has been complete, only then will payment then be realised for the next stage. The aim of this process is to minimise risk and ensure you are on top of project from start to finish. The Personal Guarantee and documentation of the build will ensure your money has a complete paper trail, it also means companies are unable to liquidate their LTD company along with your funds.


How does the quote process work?

Each Client will receive up to four quotes from local builders in their area. The quotes will include an estimated cost and breakdown of what’s included. It’s up to the Client to decide if they want a site visit or plan estimate. You’ll receive all your quotes via our platform and once you’ve chosen the one that’s right for you the process will begin. We give our Contractor no longer than 10 days to deliver a quote, unless otherwise agreed.


How do I know your quotes are fair?

The Contractors on our platform aren’t affiliated with Construction Supermarket. We aim to provide you with four separate quotes, so you can gain a better idea of what it will cost and give you the reassurance that you are being quoted fairly.