Frequently Asked Questions

We’ve tried to answer as many questions as we think you’ll have, but if you can’t find the answer below then please get in touch with us.

Why should I use Construction Supermarket?

Our unique service maximises your chance of finding a suitable Contractor for your project. We offer up to 4 competitive quotations from verified and vetted companies backed by us, to ensure you get a realistic estimate. What’s more, we stage check your build every step of the way, control how your payments are delivered, hold the Contractor personally liable and even take out insurance on your behalf, so if an issue arises, you’re protected.

How do you safeguard my build?

We do our best to minimise the risk for both the Contractor and the Client. Each Contractor on our books must pass stringent financial and personal background checks, have verified testimonials and portfolio, validated insurances and a personal guarantee. So, if a problem occurs that they’re not willing to resolve, they’ll be held personally liable.

For Contractors, we ensure Clients’ plans are approved, with structural drawings in place and are willing to commit to start the project within 3 months of the quote request and has sufficient funds or agreed funds in place. We also hire a Approved Inspector to carry out stage checks along the way, so if there are any issues, they can be rectified straight away.

What happens if the work isn’t to industry standard?

Stage 1 will be checked by building control. If they’re not happy, they will explain why to you and the Contractor. Stage 2 and 3 are checked by a freelance Approved Inspector and if any issues are flagged they will give the Contractor the opportunity to resolve them.

If the Contractor fails to resolve any flagged issues they will be asked to leave the site and you’ll be given the chance to choose another Contractor. You’ll also have an insurance policy in place from the start to cover any rectification. Should you choose to go down the legal route, we’ll supply you with full documentation to support your case, which includes contracts, documentation of the project and the personal guarantee.

What happens if the builder doesn’t complete the work or goes bust?

Our builders are all risk approved and made personally liable to reduce the chances of this happening. However, in the event this does occur we’ll back you 100% to reclaim any lost funds. We keep a full documented process of your build combined with personal liability held against the contractor to ensure you have every opportunity to reclaim your funds.

How much does this service cost?

Our Contractors pay a small fee, but for our Clients it’s absolutely free – no hidden costs or surprises along the way. Our business model has been designed to change the way the construction industry serves its Clients. Like you, we understand how daunting it can be to find the right Contractor for a job, so we’re here to help make the process easier.

Where is my money kept?

We have a trusted Escrow account which secures your money and delivers confidence to the contractor. Your money is kept 100% secure and is only made available to the Contractor after we’ve carried out our process checks and you’re happy to sign off the work. To release funds it requires 2 signatories, both your’s and ours.

How does the quote process work?

Each Client will receive up to four quotes from local builders in their area. The quotes will include an estimated cost and breakdown of what’s included. It’s up to the Client to decide if they want a site visit or plan estimate. You’ll receive all your quotes via our platform and once you’ve chosen the one that’s right for you the process will begin. We give our Contractor no longer than 10 days to deliver a quote, unless otherwise agreed.

How do I know your quotes are fair?

The Contractors on our platform aren’t affiliated with Construction Supermarket. We aim to provide you with four separate quotes, so you can gain a better idea of what it will cost and give you the reassurance that you are being quoted fairly.